Terms & Conditions

By accessing or using the Services, you confirm that you accept these Terms and agree to comply with them. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Services.

PrismBI enables users to ask questions of their own business data in plain language and receive analytics results generated with the assistance of artificial intelligence. The Edge Agent runs within your network and executes read-only queries against the data sources you connect, while our cloud service orchestrates queries, stores results and conversation history you surface, and manages your account. We may update, enhance, or modify the Services from time to time.

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. Notify us promptly of any unauthorized use of your account.

Access to the Services is offered under the plans described on our pricing page, which currently include a free plan and custom plans. Usage of certain features is metered using credits allocated to your organization.

• Credits are allocated to your organization and may be consumed as you use metered features. Unless otherwise stated, credits do not have monetary value and are non-transferable.
• Custom plans are configured per organization with tailored allowances, seat counts, and pricing as agreed in a separate order or written arrangement.
• Paid plans and online payment processing may be introduced in the future. Where fees apply, the applicable pricing, billing cycle, and payment terms will be presented to you before you incur a charge.
• Unless required by law or stated otherwise, fees are non-refundable.

You agree not to:

• Use the Services in violation of any applicable law or regulation, or to infringe the rights of others;
• Access or attempt to access data or accounts you are not authorized to access, or circumvent security or access controls;
• Upload or process data you do not have the right to use, or connect data sources without proper authorization;
• Interfere with, disrupt, or place undue load on the Services or attempt to reverse engineer them except as permitted by law;
• Use the Services to develop a competing product, or resell or provide the Services to third parties except as expressly permitted; or
• Introduce malware or use the Services to transmit unlawful, harmful, or objectionable content.

As between you and us, you (or your organization) retain all rights in the data you connect, upload, or generate using the Services (“Customer Data”). You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide, secure, and support the Services, including transmitting prompts and relevant content to AI sub-processors as described in our Privacy Policy.

You are responsible for the legality of your Customer Data and for having all necessary rights and consents to use it with the Services. Our handling of personal data is described in our Privacy Policy.

The Services use artificial intelligence to generate answers and analysis. AI-generated outputs may be incomplete, inaccurate, or otherwise unreliable and can vary between requests. Outputs are provided for informational purposes only and do not constitute professional, legal, financial, or other advice. You are responsible for reviewing and validating outputs before relying on them, and you should not make decisions based solely on AI-generated results.

The Services rely on, and may interoperate with, third-party services (including cloud infrastructure, authentication, AI providers, storage, and email delivery). Your use of those third-party services may be subject to their own terms, and we are not responsible for their acts or omissions. Links to third-party websites are provided for convenience and do not imply endorsement.

The Services, including all software, content, and trademarks (excluding Customer Data), are owned by us or our licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services. We reserve all rights not expressly granted.

Each party may have access to the other's confidential information. The receiving party will use it only to perform under these Terms and will protect it using at least reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully obtained from a third party.

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that outputs will be accurate or reliable.

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services. Our total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid to us for the Services in the twelve (12) months before the event giving rise to the liability, or such minimum amount as may be required by applicable law. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless PrismBI and its affiliates from and against any claims, damages, liabilities, and expenses arising out of your Customer Data, your use of the Services in breach of these Terms, or your violation of applicable law or the rights of a third party, to the extent permitted by applicable law.

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and confidentiality) will survive.

These Terms, and any dispute arising out of or relating to them or the Services, are governed by applicable law. The parties will first seek to resolve any dispute informally and in good faith; where a dispute cannot be resolved, it will be subject to the jurisdiction of the competent courts of the place where the Services are provided, except where applicable mandatory law provides otherwise. A specific governing law and venue will be designated once our legal entity is established. Nothing in these Terms affects any statutory rights you may have that cannot be waived.

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, contact us at legal@prismbi.ai.